(ne pas laisser vide : géré par les website translations et le js)
(ne pas laisser vide : géré par les website translations et le js)
(ne pas laisser vide : géré par les website translations et le js)

Terms & Conditions

Terms & Conditions

Posted on 02/05/2022

The use of this Website (hereinafter the “Website”) implies full and unconditional acceptance of the Terms and Conditions set out below. These Terms and Conditions may be modified at any time. Users of the Website are advised to consult them regularly.

The Website is normally accessible to users at all times. However, the Website may decide to interrupt access to carry out technical maintenance and will endeavor to inform users of the date and time of such maintenance.

The Website is updated regularly by Similarly, these Terms and Conditions may be modified without notice at any time. They are binding on the user who is therefore advised to consult them regularly.

1 - Owner

This Website, available at the following address is the property of CHATEAU FAGE HOTEL (hereinafter CHATEAU FAGE HOTEL).
  • Legal name: CHATEAU FAGE HOTEL
  • Trade name: Château Fage, La Maison des Vignes
  • Address of the registered office: Lieu-Dit Fage, 33500 Arveyres, France
  • SIRET number: 888 945 664 00017
  • VAT number: FR96 888 945 664
  • Business activity (NAF/APE code): hotels and similar accommodation (5510Z)
  • Legal form: Simplified stock company (SAS)
  • RCS registration: Libourne
  • Share capital: 400,000.00 euros
  • Legal representative: Guillaume Sevellec in his capacity as CEO
  • Publication Manager: Natacha Cattane in his capacity as Communication Manager
  • Data Protection Officer (DPO): Guillaume Sevellec in his capacity as CEO

Contact us:

2 – Design

This Website, accessible at, has been designed and developed by Diadao Productive, a limited liability company (SARL) with share capital of €100,000.00 legally registered with the Montpellier RCS register under the number 443 748 397 00041 and with the VAT number FR34443748397. The registered office is located Zone Ecoparc – 625 Avenue de la Saladelle 34130 Saint-Aunès - France.

Diadao is an agency specialized in providing online and marketing services to hotels, restaurants, spas, and tourism operators. The Website Artistic Director is Mr. Serge Bija, an external provider from the Diadao digital communication agency.

How to contact Diadao Productive:

3 - Website Host

The website, which can be accessed at, is hosted by o2switch, a simplified joint stock company (SAS) with capital of 100,000.00 euros, registered in the Clermont-Ferrand Trade and Companies Register under number 510 909 807 00032, whose registered office is at Chemin des Pardiaux 63000 Clermont-Ferrand - France.

To contact them:
  • Address: Chemin des Pardiaux 63000 Clermont-Ferrand - France
  • Telephone number: 04 44 44 60 40
  • Website:

4 - Website Content & Copyright

This Website and all its contents may contain confidential information or information protected by legislation on intellectual property or other applicable laws.

Unless indicated otherwise, all Website content, general structure, texts, sounds and images whether animated or not, are the exclusive property of CHATEAU FAGE HOTEL. It is forbidden for users to copy, modify, create a derivative work, assemble, decompile, sublicense or transfer any element on the Website or any content item whatsoever, except for personal usage.

Any total or partial representation of the Website and its contents, by any means, without prior specific authorization from CHATEAU FAGE HOTEL is strictly prohibited and will constitute an act of counterfeiting punishable under the Intellectual Property Code.

  • Photos: © Jérôme Mondiere

5 - License to use the Website Content

By accessing the Website or using the services, the user acknowledges that he/she accept a license granted by CHATEAU FAGE HOTEL, to use the Website content subject to the following imperative restrictions:

The license is granted on a non-exclusive, non-assignable basis. The user’s right of use is personal and private: this means that any reproduction of Website content on any medium whatsoever for collective or personal use, even within the user’s company, is prohibited. The same prohibition applies to any communication of Website content electronically, even when such communication is over a corporate internet or extranet.

The right of use includes only the permission to consult the website and its contents. This use only includes permission to reproduce by storage for representation on a single screen and such reproduction by storage is only allowed for use on a single computer screen or for paper printouts. Any other use is subject to prior specific authorization from CHATEAU FAGE HOTEL. The breach of any of these provisions shall subject the perpetrator and any other person responsible for such breach, to the criminal and civil sanctions applicable under French and European law.

6 – Contractual Limitations regarding Technical Data

The Website has been developed using the Wordpress CMS (PHP, HTML, JavaScript, CSS).

The Website may not be held liable for any material damage resulting from the use of the Website. Moreover, the user of the site agrees to access the website using recent equipment, free of any viruses and with latest generation updated browser.

The Website is hosted by a provider, AGS Cloud (Access Global Security), on the territory of the European Union, in accordance with the provisions of the General Data Protection Regulation (GDPR: 2016/679).

The objective is to provide a service that ensures the best possible accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods of time, in particular for maintenance purposes, to improve its infrastructures, in case of infrastructure failures or if the services generate unusual traffic volumes. and the hosting provider will not be held liable in any case of malfunctioning of the Internet network, telephone lines or computer equipment or any network congestion preventing access to the server.

7 – European Data Protection Act

CHATEAU FAGE HOTEL, with share capital of 400,000.00 euros, legally registered with the Libourne RCS under the number 888 945 664 00017, is liable for the use made of the information collected on the Website. The person to be contacted for any questions about data collection is Guillaume Sevellec in his capacity as CEO.

The data collected and stored is hosted by the company GROUPE QUATUHORE, Limited liability company, with share capital of 1,100,000.00 euros legally registered with the Toulouse - France RSC under the number 51088026300015, whose registered office is located 31 impasse Lichard, 31140 Aucamville - France.

GROUPE QUATUHORE is a company which provides software editor for hotels

How to contact them:

The user is informed that, according to the General Data Protection Regulation (GDPR: 2016/679), the data given in forms posted on the Website are required to enable the company to address the request and are intended for the services in charge of replying to requests and monitoring such requests. The data collected on this Website through the form will be kept for for the clients of CHATEAU FAGE HOTEL. After these periods, the personal data will be deleted or anonymised.

In accordance with the General Data Protection Regulation (GDPR: 2016/679), the user has a right to access, correct, update and erase data concerning him/her and these rights can be exercised by contacting Guillaume Sevellec by email at, or by post at Lieu-Dit Fage – 33500 Arveyres, France, specifying in the subject of the email or the letter “Droits relatifs à la protection de votre vie privée” and attaching a copy of an identity document. The Website also provides you with a form to exercise your rights. Just click on the following link:

You also have the right to give instructions on the fate of your data after your death.
In accordance with the General Data Protection Regulation (GDPR: 2016/679), the user may also object, for legitimate reasons, to his/her data being processed , and without having to give a reason and at no cost, to his/her data being used for commercial prospecting purposes.

Website users are required to adhere to the terms of the General Data Protection Regulation (GDPR: 2016/679), any breach of which may be punished as a criminal offence. In particular the user must abstain, in the case of particular data to which he or she has access, from any collection, inappropriate use and, generally speaking, any actions likely to interfere with other people’s privacy or reputation.

8 – Data Security

The Website uses Secure Socket Layer (SSL) protocol which is the most widely used protocol worldwide. It is used to secure and encrypt the information conveyed between CHATEAU FAGE HOTEL and the users of the website. The key to the success of SSL encryption is its incredible simplicity for users. Browsers are warned of the presence of the SSL security protocol when a padlock is displayed and the presence of the https protocol in the url. You can therefore securely send information to CHATEAU FAGE HOTEL.

To protect the security and confidentiality of personal data, the Website uses networks protected by standard systems such as a firewall, pseudonymisation, encryption and passwords.

When processing personal data, the Website takes all reasonable measures to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.

The information required to respond to user requests, such as surnames, first names, addresses, user emails, are indicated by an asterisk on the collection forms. If fields marked with an asterisk are not filled, CHATEAU FAGE HOTEL will not be able to process user requests.

The subcontractor in data storage solution:
QuatuHoRe is a company that provides the softwares called Vega et Soft'Inn for hotels and restaurants.

For online booking services, user data is stored on a centralised server hosted by the provider INTERFACE TECHNOLOGIES.

9 – Booking and Payment System

When booking on the Website, the user is at times redirected to a subcontractor who offers a solution for managing bookings and payments.

The personal data collected are shared with the company INTERFACE TECHNOLOGIES and with its Reservit solution, Simplified Joint Stock Company (SAS), with a share capital of €50,000.00, legally registered with the Marseille RCS under the number 415 310 655 00063, whose registered office is located at Actiparc 1, Bâtiment 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune – France.

The data collected with the company INTERFACE TECHNOLOGIES is used for booking and customer management purposes, for billing and payment purposes and for conducting sales and satisfaction surveys.


10 – Cookies

When accessing the Website, a cookie may be automatically placed and stored temporarily in the user’s browser software or on the user’s hard drive.

A cookie is a block of data that does not enable users to be identified but that is used to collect information on the user’s browsing so as to facilitate use of the Site (such as the pages viewed, the date and the access time, etc.). The information collected on this site will be kept for a period of 13 months. The browser software settings can inform the user about the presence of cookies and how they can refuse.

The user has a right to access, withdraw and modify personal data communicated by means of the cookies under the conditions indicated above. Users have the right to oppose the recording of cookies by setting the appropriate parameters in their browser. However, this operation will delete all cookies used by the browser, including those used by other websites, and this may lead to the alteration or loss of certain settings or information. For more information, read our Cookie Policy.

11 - Trademarks

Any of the CHATEAU FAGE HOTEL trademarks which may be displayed on the Website are the exclusive property of CHATEAU FAGE HOTEL. Any total or partial reproduction of these trademarks without prior specific authorisation from CHATEAU FAGE HOTEL is therefore prohibited.

12 - Hyperlinks & Backlinks

The hyperlinks set up as part of this Site leading to other resources on the Internet, cannot incur the liability of CHATEAU FAGE HOTEL. Users of the Site may not set up hyperlinks to this Site, without the explicit and prior authorisation of CHATEAU FAGE HOTEL.

Following the explicit and prior authorization of CHATEAU FAGE HOTEL, the hyperlink must be accompanied by a brief and precise descriptive text which informs the user of the advantages and precise nature of the activity of CHATEAU FAGE HOTEL. The link must be visible and may appear in the "Partners" tab of your website. To obtain the explicit and prior authorisation of CHATEAU FAGE HOTEL, you can contact us by email at, or by post at Lieu-Dit Fage – 33500 Arveyres, France, specifying in the subject of the email or the letter “Hyperlinks” and attaching your URL website address and the location of the link.

13 - Authorisation to reproduce content

For any information and request to reproduce content published on the Site (texts, graphics, illustrations, images, animated or not and sounds) regardless of the medium, the user is invited to submit their requests by email to specifying in the subject of the email or the letter “Authorisation to reproduce content" and indicating the part you wish to reproduce as well as the context of this request.

14 - Privacy Policy

CHATEAU FAGE HOTEL respects your privacy and undertakes to protect it. This statement is intended to inform you of our privacy policy and practices, as well as the choices you can make about how your details are collected online and how they are used. The website and our business activities are governed by French law. In the event of a dispute arising out of your use of our website, only the French Courts are competent. For more information, see our Privacy Policy.

15 – Changes to the Website and the Terms & Conditions

CHATEAU FAGE HOTEL endeavours to ensure to the best of its ability that the information published on the Site is accurate and up to date. The information contained on the Site is not contractual in nature and CHATEAU FAGE HOTEL reserves the right to change the content of the Site and these terms and conditions of use at any time without notice. These changes are binding on you and we recommend that you regularly consult the Site to read the general conditions of use in force. However, CHATEAU FAGE HOTEL cannot guarantee the accuracy, precision or completeness of the content available on the Site and invites the user to contact CHATEAU FAGE HOTEL directly.

16 - The extrajudicial settlement of consumer disputes

In accordance with the provisions of the laws and regulations in force, any consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute which opposes him/her to a professional, i.e. in this case CHATEAU FAGE HOTEL. To this end, CHATEAU FAGE HOTEL guarantees the consumer effective recourse to a consumer mediation system.
In order to facilitate access to mediation and in accordance with legal obligations, CHATEAU FAGE HOTEL designates the following mediator as a referent for the resolution of consumer disputes:
Tourism and Travel Ombudsman (MTV)
Website to contact the mediator:

Consumers may contact the Tourism and Travel Ombudsman in the event of a dispute that has not been resolved directly with CHATEAU FAGE HOTEL, by following the instructions and procedures indicated on the above-mentioned website. The request for mediation must be made within a reasonable time of the written complaint addressed to CHATEAU FAGE HOTEL.
It should be noted that mediation is a voluntary and non-binding process for both parties. It is not a substitute for traditional legal recourse should mediation fail.

17 - More information about cookies
The operating company invites you to consult the CNIL website at the following address: CNIL website, Master your navigator.

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